Responsibilities:
– Supervise and support call center agents
– Ensure high service quality and achieve performance targets
– Train, evaluate, and develop team members
– Handle escalated customer issues
– Prepare reports and communicate with management
– Motivate the team and foster teamwork
Skills, Attitudes and Qualifications:
* Ability to evaluate team performance and achieve targets.
* Positive, customer-focused, and team-oriented attitude.
* Familiarity with call center operations, systems, and KPIs.
* High school diploma or equivalent; minimum 2 years of experience as a Call Center Team Leader.
